00
PRIVACY
POLICY
INTRODUCTION
INTRODUCTION
Effective Date: September 12, 2023
Privacy Policy
Privacy Policy
MTY Food Group Inc. (also referred to as “MTY”, “we”, “our” or “us”) respects your privacy and is committed to protecting it through our compliance with this privacy policy (“Privacy Policy” or “Policy”). This Policy describes the types of information you voluntarily provide to us (“Personal Information”) and details our policies and procedures relating to the collection, use and sharing of your Personal Information.
This Privacy Policy applies to mtygroup.com, grocerycollection.com, the websites of the following restaurants: Allô Mon Coco; Bâton Rouge; Ben & Florentine; Big Smoke Burger; Café Dépôt; Casa Grecque; Coop; Country Style; Cultures; Dagwoods; Extreme Pita; Giorgio; Jugo Juice; Kim Chi; Koryo Korean Barbecue; Koya Japan; Kuto; La Crémière; La Diperie; Steak Frites Saint-Paul; Madisons Restaurant & Bar; Manchu Wok; Toujours Mikes; MMMuffins; Mr. Souvlaki; Mr. Sub; Mucho Burrito; Muffin Plus; Pizza Delight; Papa Murphy’s Canada; Scores; South Street Burger; Sukiyaki; Sushi Go; Sushi Man; Sushi Shop; Taco Time; Spice Bros.; TCBY Frozen Yogurt; Thai Express; Thaizone; The Works; Tiki-Ming; Timothy’s; Tosto; Tutti Frutti; Turtle Jack’s Muskoka Grill; Valentine; Vanelli’s; Van Houtte; Vie&Nam; Villa Madina; Wasabi and Yuzu Sushi (individually “MTY Brand”) , their mobile applications, if applicable (collectively, the “Website”) and any of their related services (“Service” or “Services”).
01
Collecting and Using Your Personal Information
Collecting and Using Your Personal Information
Types of Information Collected
Personal Information
You can access and use our Website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to interact with our Website and use some of its features, you may be asked to provide certain personal information. Personal Information collected may include:
- Your email address
- Your first name and last name
- Your phone number
- Your address, province, city, postal code
- Your birthday;
- Your gender; and
- Your resume
We receive and store any Personal Information you accept to provide to us when you complete any forms on the Website notably in the following circumstances:
- When you subscribe to a newsletter;
- When you purchase a gift card:
- When you place an order via our Website;
- When you inquire about franchise opportunities;
- When you apply for a job;
- When you participate in our online/mobile contests;
- When you create an online take out/delivery account;
- When you become a member of our loyalty rewards program(s);
- When you contact us to ask a question, file a complaint and provide feedback.
02
SERVICES PROVIDERS
SERVICES PROVIDERS
Some collected information is in fact collected and stored by our trusted third-party service providers (the “Service Providers”) that perform services on our behalf such newsletter mailing list management, online food take-out/delivery orders, online surveys, restaurant bookings and loyalty programs management. Our Service Providers include Ueat, Tacit, Mobi2Go, Lanla, Libro, Mail Chimp, Cake Mail, Paystone and Spendgo. We do not authorize our Service Providers to use or disclose any of the provided information for their own marketing purposes or other. It is however important to note that when you create an online food take out/delivery account, make an online meal order, participate in one of our loyalty rewards programs, fill out a survey or apply for a job opportunity, you may be redirected to our Service Providers’ website managed by them. It is your responsibility to read their privacy policies as well as their terms and conditions so you may better understand their management of your Personal Information. MTY assumes no responsibility for the manner in which these third parties may collect, use, share or otherwise treat your Personal Information.
Transactional Information
MTY does not collect, handle or store any credit card information. We use Service Provider processors such as Moneris to process the transactions you request from our Website such as gift card purchases. Here again, it is your responsibility to read and understand the privacy policies of these Services Providers so you may better understand how your credit card information is managed and protected by these Service Provider processors.
03
PURPOSES FOR COLLECTING YOUR PERSONAL INFORMATION
PURPOSES FOR COLLECTING YOUR PERSONAL INFORMATION
Subscription To Newsletters:
Personal Information will be used to send communications by e-mail about the latest news about your favorite MTY Brand, newest menu items, special limited time offers and promotions as well as the occasional survey.
Purchase of Gift Card(s):
Personal Information will be used to process your gift card order and carry out the transaction (s) that you have requested.
Placing an Order Via Our Website:
Personal Information will be used to process your order and carry out the transaction (s) that you have requested.
Franchise Opportunities:
Personal Information will be used to contact you to continue the application process.
Employment Opportunities:
Personal information will be used to contact you to continue the employment application process.
Participating in Online Contests:
Personal Information will be used to administer the contest, including to contact the winner and coordinate remittance of the prize.
Creating Online Take-Out/Delivery Account:
Personal Information will be used to facilitate the online ordering experience and check-outs.
Joining One of Our Loyalty Rewards Program:
Personal Information will be used to send you exclusive offers, discounts on your favorite menu items and “VIP” access to special perks and benefits
By providing your information to MTY, you consent to MTY, collecting, storing and/or using your Personal Information for the purposes outlined above. If your Personal Information is to be used, collected and/or shared for any other purpose, your consent will be obtained before or at the time the information is collected.
04
Use of Your Personal Information
COOKIES AND TRACKING TECHNOLOGIES
Our Website and Services use ‘cookies’ to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We use cookies and similar tracking technologies such as web beacons (small electronic files also referred to as clear gifs, pixel tags, and single-pixel gifs) to track the activity on our Website and store certain information. Please note that you have the ability to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.
Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
MTY may also collaborate with third parties such as Google Analytics to monitor and analyze the use of our Website. This web analytics service provided by Goggle tracks and reports website traffic. The data collected is shared with other Goggle services. You can opt-out of having your activity on the Website made available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy which refers to automatically collected data, either generated by the use of the Website or from the Website’s infrastructure itself (for example, the duration of a page visit).
For more information, please review MTY’s Cookie Policy, found here.
05
COOKIES AND TRACKING TECHNOLOGIES
ACCESS, RECTIFICATION AND RETENTION OF YOUR PERSONAL INFORMATION
You have the right to access your Personal Information, update and /or correct any inaccuracies and have the information amended as necessary within a reasonable delay. To request access to your Personal Information or to update and/or correct it, please feel free to contact the MTY Brand directly by using the contact information found on its website or to contact MTY directly by phone or by email at the addresses found below in section 15 of the Policy, and we will be sure to respond within thirty (30) days of your request.
MTY will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy and to the extent necessary to comply with federal and provincial privacy laws and regulations.
Once the retention period expires, Personal Information shall be deleted.
06
CONSENT WITHDRAWAL
CONSENT WITHDRAWAL
You may withdraw your consent to the collection, use or sharing of your Personal Information at any time, except in case of legal or contractual restrictions. For newsletters, you can withdraw your consent by clicking the unsubscribe link found in our email communications. For loyalty programs and online take out/delivery accounts, you can withdraw your consent by changing your account settings. For everything else, you can contact us by contacting the MTY Brand directly by using the contact information found on their website or by using the information found in section 15 below, and we will process your request promptly.
Withdrawing your consent to collect, use and share your Personal Information may restrict our ability to communicate with you and provide you with products and services.
07
TRANSFER OF YOUR PERSONAL INFORMATION
TRANSFER OF YOUR PERSONAL INFORMATION
Your Personal Information is collected and stored at MTY’s operating offices and in any other places where the parties involved in the processing are located. This means that this information may be transferred to — and maintained on — computers located outside of your province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
MTY will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Policy and generally recognized principles regarding the protection of personal information and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your information.
08
DISCLOSURE OF YOUR PERSONAL INFORMATION
DISCLOSURE OF YOUR PERSONAL INFORMATION
MTY is responsible for all Personal Information in its custody and under its control, including any information it may transfer to third parties. Depending on the requested Service, we may share your information with our trusted subsidiaries, affiliates, contracted companies, franchisees and/or Service Providers we rely upon to assist in the operation of the Website and management of Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. We will not share any information with unaffiliated third parties.
We may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request.
In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your Personal Information will likely be among the assets transferred.
09
Security of Your Personal Information
SECURITY OF YOUR PERSONAL INFORMATION
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of Personal Information in our control and custody. However, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
access, use, modification and disclosure of Personal Information in our control and custody. However, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
10
DATA INCIDENTS
DATA INCIDENTS
In the event we become aware that the security of the Website and Services has been compromised and/or your Personal Information has been disclosed to unrelated third parties as a result of external activity, including but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with governmental and law enforcement authorities. In the event of a data incident, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to you as a result of the incident, or if notice is otherwise required by law. When we do, we will notify you directly and/or post a notice on the Website
11
Children's Privacy
Children's Privacy
Our Service does not address anyone under the age of 14. We do not knowingly collect personally identifiable information from anyone under the age of 14. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from anyone under the age of 14 without verification of parental consent, we will promptly take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.
12
LINKS TO OTHER THIRD-PARTY WEBSITES
LINKS TO OTHER THIRD-PARTY WEBSITES
Our Website may contain links to other third-party websites. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
13
CHANGES TO THIS PRIVACY POLICY
CHANGES TO THIS PRIVACY POLICY
14
PRIVACY COMPLAINT PROCESS
PRIVACY COMPLAINT PROCESS
If you believe that there has been:
- An unauthorized collection of your Personal Information;
- An unauthorized use of your Personal Information;
- An unauthorized disclosure of Personal Information;
- Inadequate security of your Personal Information; or
- Refusal to access, correct or delete your Personal Information;
(collectively or individually “Privacy Complaint”), please submit your Privacy Complaint to MTY’s Privacy Office by sending an e-mail to privacyofficer@mtygroup.com
When submitting your Privacy Complaint, please include the following information:
- Identification of the Personal Information involved in the Privacy Complaint.
- Details about Privacy Complaint;
- All necessary supporting documents and/or any relevant correspondence to support your complaint; and
- Your contact information (full name, address, telephone number).
We will collect and store the above-mentioned contact information to communicate with you to assist in resolving your Privacy Complaint and for internal record keeping.
15
Contact Us
Contact Us
If you have any questions regarding your Personal Information or have any other questions, concerns, or complaints regarding this Policy, we encourage you to contact MTY’s Privacy Officer using the details below:
- By visiting this page on our website: https://mtygroup.com/contact-us/
- By sending us an email at: privacyofficer@mtygroup.com
- By sending us mail to: 8210, route TransCanadienne, St-Laurent, Québec H4S 4M5